OS X Support Essentials 10.10

OS X Yosemite Support Essentials is a three-day course that gives you a tour of OS X Yosemite and covers the best ways to support OS X Yosemite users. The course includes lectures and hands-on exercises that provide real-world experience.

Who Should Attend

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

What You’ll Learn

  • The OS X Yosemite troubleshooting process
  • How to use OS X Yosemite tools and resources to troubleshoot OS X Yosemite
  • S X Yosemite features and functionality, including how to find more information about OS X Yosemite
  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification


  • OS X knowledge and basic computer navigation skills

Yosemite 201 Server Essentials 10.10

The Mac OS X Server Essentials class shows you how to configure, and trouble-shoot, Mac OS X Server services. Continue to build your certification level: Pass the Max OS X Server Essentials exam (in addition to the Mac OS X Support Essentials exam), and you will attain the highly regarded status of Apple Certified Technical Coordinator (ACTC).

Sample topics include:

  • Install, and configure, Mac OS X Server effectively for different work environments
  • Configure and troubleshoot file services
  • Host multiple web sites on a single server, and provide WebDAV access to files
  • Set up and configure wikis, blogs, iChat server, and iCal server
  • Manage accounts preferences

Yosemite 101+201

Apple Certified Technical Coordinator 10.10 Boot Camp

The Apple Certified Technical Coordinator (ACTC) 10.10 Boot Camp is a combined delivery of the Yosemite 101 and Yosemite 201 courses and associated certification exams. This hands-on course provides an in-depth exploration of functionality and troubleshooting in OS X and the best methods for supporting users of OS X systems.

This course also gives technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server. Students learn how to install and configure OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for managing and deploying OS X and software updates are also covered.

Who Should Attend

This course is a compressed delivery of two courses, so only those who are already familiar with the concepts and comfortable working at a quick pace should attend. The ACTC Boot Camp is designed for:

  • Help desk specialists
  • Technical coordinators
  • Service technicians
  • Entry-level system administrators who support Mac users or implement and maintain networks using OS X Server
  • Technical support people who use Mac computers for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running OS X— such as teachers and technology specialists who manage classroom networks or computer labs


  • Basic OS X knowledge
  • Basic troubleshooting experience
  • Experience with OS X in a network environment