MAC IT PROFESSIONAL

COURSES AVAILABLE

Course Outline | Yosemite 101: Mac OS X Support Essentials

Description

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend

  • Help desk specialists, technical coordinators, service technicians and others who support Mac users
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running Mac OS X – such as teachers and technology specialists who manage classroom networks or computer labs

What You Will Learn

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Mac OS X 10.10 features in depth, including how to find additional information
  • How to prepare for Apple Certified Support Professional certification

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:

  • Basic Mac OS X knowledge
  • Basic troubleshooting experience

 

Course Outline

  • Prepare and partition the drive, install Mac OS X, use the installer log files to verify a successful installation, configure Mac OS X with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem
  • Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault
  • Command line essentials including navigation and file manipulation. Basic scripting and automation using the shell, Automator and Applescript
  • File systems supported by Mac OS X, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management
  • The root volume, file system layout, preferences, frameworks, file types unique to Mac OS X (i.e., resource forks and packages), Spotlight, file archives, disk images, archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine
  • Applications supported in Mac OS X, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp
  • Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements
  • Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues
  • Enabling network services on a Mac OS X client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues
  • Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues
  • Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items

Course Outline | Yosemite 201: Mac OS X Server Essentials

Description

Mac OS X Server Essentials is a three-day course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses Mac OS X Server. Students learn how to install and configure Mac OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for efficiently managing and deploying Mac OS X and software updates are also covered. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend

This course is designed for help-desk specialists, technical coordinators, and entry-level system administrators who implement and maintain networks using Mac OS X Server.

What You Will Learn

  • The features of Mac OS X Server v10.10
  • How to configure essential services on Mac OS X Server
  • How to use Mac OS X Server tools to monitor and troubleshoot services
  • Effective use of Mac OS X Server to manage a small network of Macintosh computers and users
  • How to manage access to files and services
  • How to prepare for Apple Certified Technicial Coordinator certification

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:

  • Understanding of Mac OS X
  • Experience with Mac OS X in a network environment
  • Basic troubleshooting experience or Yosemite 101

 

Course Outline

  • Installation, initial configuration, server administration tools, and troubleshooting installation issues
  • Creating and administering accounts, controlling access (ACLs), and troubleshooting
  • Configuring Open Directory, single sign-on, backing up directory data, troubleshooting Open Directory and an introduction to Kerberos
  • Configuring and troubleshooting Apple File Service, share points for Windows users, NFS, network mounts, and FTP; case sensitivity issues
  • Configuring, maintaining and troubleshooting email service
  • Hosting multiple web sites on a single server, providing WebDAV access to files
  • Setting up and configuring wikis and blogs, and the iChat and iCal services to assist people working together
  • Configuring and troubleshooting NetBoot/Network Install to deploy Mac OS X
  • Managed accounts, preference management, managed network browsing, mobile accounts, troubleshooting account management

Course Outline | Yosemite 101 & 201: ACTC 10.10 Bootcamp

Description

The Apple Certified Technical Coordinator (ACTC) 10.10 Bootcamp is a combined delivery of the Yosemite 101 and Yosemite 201 courses, along with the associated certification exams. This hands-on course provides an in-depth exploration of functionality and troubleshooting on Mac OS X and the best methods for effectively supporting users of Mac OS X systems.

This course also gives technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses Mac OS X Server. Students learn how to install and configure Mac OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for efficiently managing and deploying Mac OS X and software updates are also covered.

Course durations vary, so please check the Schedule, and contact your selected Apple Authorized Training Center for details.

Who Should Attend

This course is designed for help desk specialists, technical coordinators, service technicians, and entry-level system administrators who implement and maintain networks using Mac OS X Server or support Mac users, technical support personnel in businesses that use Macs for general productivity or creative design, and technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs.

What You Will Learn

See the Yosemite 101 and Yosemite 201 course outlines.

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:

  • Basic Mac OS X knowledge
  • Basic troubleshooting experience
  • Experience with Mac OS X in a network environment